Privacy policy

Privacy Policy

Last updated: May 27, 2026

This Privacy Policy explains how Astro Buddies, LLC ("we," "us," or "Astro Buddies") collects, uses, and shares your personal information when you visit astrobuddies.com, place an order, sign up for our newsletter, or otherwise interact with us. Our store is powered by Shopify, which processes information on our behalf.

By using the site or placing an order, you confirm that you've read this Privacy Policy and agree to the practices it describes.

What we collect

  • Contact details — name, shipping address, billing address, email, phone number.
  • Order information — items purchased, order history, payment method, transaction status. Card numbers are processed directly by our payment processor and are never stored on our servers.
  • Account information — if you create an account, your login credentials and saved preferences.
  • Communications — anything you send us by email, contact form, or live chat, including support requests and feedback.
  • Device and usage data — IP address, browser type, device identifiers, pages viewed, referring URLs. Collected automatically through cookies and similar technologies.
  • Newsletter info — if you opt in, your email address and whether you've clicked or opened messages.

How we use it

  • Process and ship your orders, including pre-orders for the Astro 360 leash.
  • Send order confirmations, shipping notifications, and pre-order updates.
  • Respond to support requests sent to astrobuddiesllc@gmail.com.
  • Send marketing emails (newsletter, exclusive offers, new product launches) — only if you opt in. You can unsubscribe at any time via the link in any email.
  • Improve the site, prevent fraud, and analyze how customers use our store.
  • Comply with legal obligations and enforce our terms.

Who we share it with

We don't sell your personal information. We share it only with the third parties needed to run our business:

  • Shopify — hosts our store and processes orders and payments.
  • Payment processors — to authorize and charge your payment method.
  • Shipping carriers — to deliver your order (name, address, phone number).
  • Email marketing tools — to send our newsletter, if you opt in.
  • Analytics providers — to understand site traffic in aggregate.
  • Legal authorities — when required by law (subpoena, court order, etc.).

You can opt out of personalized advertising at any time by visiting your privacy choices.

Cookies

We use cookies to keep you logged in, remember your cart, run analytics, and (with your consent) deliver relevant advertising. You can control cookies through your browser settings or our cookie preference center if applicable in your region.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Opt out of marketing emails
  • Opt out of the sale or sharing of your personal information for targeted advertising
  • Receive a portable copy of your data

To exercise any of these rights, email astrobuddiesllc@gmail.com. We'll verify your identity and respond within the timeframes required by applicable law.

Data retention

We keep order records for as long as needed to fulfill the order, support you afterward, and meet legal/tax obligations. Marketing data is retained until you unsubscribe. Account data is retained until you ask us to delete it or close your account.

Security

We use industry-standard safeguards — encrypted connections (HTTPS/TLS), tokenized payment processing, and access controls — to protect your information. No system is perfectly secure, but we take reasonable measures to keep your data safe.

Children

Our site is not directed at children under 13 (or the equivalent age in your region), and we don't knowingly collect their personal information. If you believe a child has provided us information, please contact us and we'll delete it.

International transfers

Astro Buddies is based in the United States. If you're accessing the site from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date above. If the changes are material, we'll notify you by email or a prominent notice on the site.

Contact

For privacy questions, data requests, or anything else covered by this policy, email astrobuddiesllc@gmail.com. For general customer support, use astrobuddiesllc@gmail.com.

Astro Buddies, LLC
1363 Meadowood Circle
Poland, OH 44514, United States