FAQ

Yes. The 360-degree swivel core is the entire point of the product. Both retractable cords rotate freely around the same axis, so when your dogs cross paths or switch sides, the cords rotate with them instead of wrapping around each other. The handle stays straight in your hand, the cords stay separate, and the walk stays calm.

The Astro 360 is built for small- to mid-sized dogs: up to 40 lbs per dog with a combined 80 lb weight rating. If both your dogs are under 40 lbs each, you're good. Two Cavaliers? Perfect. Two Frenchies? Yes. Two Labs? Look at a single sturdy leash instead.

10 feet per side (3 meters), so each dog can extend independently up to 10 ft away from the handle.

Yes. Each retractable cord has its own independent lock button, so you can manage each dog separately — lock the slow one and let the fast one explore, or lock both at the curb before a busy crossing.

That's the design goal. The ergonomic grip is shaped for single-hand control of both cords, so your other hand stays free for treats, the LED button, or pulling a bag from the built-in dispenser.

Plastic body, nylon cords. Lightweight at 1.3 lbs total so it won't fatigue your hand on longer walks.

No charging required. The LED runs on replaceable batteries, which come included along with the battery sheath.

Slide the batteries into the included sheath and seat the sheath into the handle compartment. Standard, replaceable, no soldering or special tools.

The holder is integrated directly into the handle and accepts standard roll-style dog waste bags. No clip-on accessory, no extra hardware — the bag is always with the leash, ready to pull when you need it.

No. It accepts any standard roll-style waste bag you'd buy at a pet store or on Amazon.

Pre-orders are estimated to begin shipping June 30, 2026. Once your order ships, you'll receive an email with tracking. Delivery times after that depend on your location.

We're a small founder-run brand and we'd rather sell you a leash we can stand behind than ship rushed inventory. The 1,000-unit pre-order locks in the $64.99 price and reserves your unit from the first production run.

Yes. Pre-order pricing is locked at $64.99. The retail price after launch will be $79.99.

Yes. Under our Refund Policy and FTC pre-order rules, you can cancel for a full refund at any time before your order ships. Just email us.

If we miss the estimated ship date by more than 30 days, you'll get a notification and the option to cancel for a full refund — that's the standard FTC pre-order rule and it's baked into our Shipping Policy.

Currently the continental United States. International shipping will be announced closer to launch — if you're outside the US and want a leash, email us and we'll let you know when we can ship to your country.

30-day returns from the date your order is delivered. The leash needs to come back in resellable condition. Full details and the RMA process are in our Refund Policy.

Yes — a 1-year limited warranty against manufacturing defects. Details in the Terms of Service.

Email us at astrobuddiesllc@gmail.com with your order number and a photo. If it's a manufacturing defect within the warranty window, we'll replace it. We'd rather make this right than argue about it.

Astro Buddies is a small, founder-run pet brand named after Astro and Rocket, the two King Charles Cavaliers who inspired the whole thing. Real humans answer the email — you're talking to the same people who designed the product.

Email astrobuddiesllc@gmail.com for any question — pre-order, support, returns, warranty, or partnerships.